Delivery Russia
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HOW TO MAKE AN ORDER?

  1. Choose the country where your flowers or gifts should be delivered.
  2. Choose flowers or gifts from the Catalogue and click "Order".
  3. Choose the delivery date.
  4. Write your message for the card. Free card is included to every order.
  5. Enter recipient's data - full name, complete address and phone number of the recipient or contact person.
  6. Enter your personal information - your name, email and phone number.
  7. Fill in your wishes or/and additional information to the order in the field "Additional information".
  8. Enter Voucher or Gift Card code in the field "Discount Code" if you have one.
  9. You will receive the order confirmation with your order number on your screen by clicking "Go to payment". A letter with all details of your order will come to your email.
  10. By clicking further "Go to payment" you will be redirected to the payment page.

What credit cards can I use to make a payment?

You can pay with Visa, Visa Electron, MasterCard and American Express or PayPal system.

How will I know when my order has been successful?

Once you have made a payment, a unique order number will be assigned to you in our system. You will receive a conformation email with your order number. Please save it in case you need to check your information or make changes if necessary.

How can I order flowers to a hotel?

We can only deliver bouquets to the hotel reception. The bouquet will then be delivered to the recipient`s room number by one of the personnel of the hotel. You need to include the room number, the name of the receiver, the full address of the hotel and telephone number.

How can I order flowers to a hospital?

We can only deliver bouquets to the admission department. The bouquet will then be delivered to the receiver by a staff member. You need to include the room number, the name of the receiver, the department, the full address of the hospital and telephone number.

Please note: Hospitals do not permit flower deliveries to Intensive Care Units. In this case, we inform you as soon as possible, and the flower shop will get in touch with the hospital in order to deliver the flowers when it is allowed.

How can I put additional information on a delivery?

You can write additional information or instructions in the special field in the order form. Please inform us via e-mail about your wish to make any changes or additional information you want to include, if the order has already been placed. Make sure you specify your order number.

Can you deliver balloons or soft toys together with the bouquet?

You can write additional information or instructions in the special field on the order form. We will contact you to discuss the details.

What is the guarantee of my order delivery?

We guarantee the delivery of your order to the receiver. The order confirmation will be sent via e-mail. The full process, from receipt of order to the delivery to every corner of the globe, takes several hours. The bouquet can be delivered on a specific day if indicated in the order form.

Does the bouquet look like it does in the picture?

Flowers are seasonal products and some of them can be absent in the INTERFLORA flower shops the day of your order. That’s why, in some cases, flowers in the bouquets may be rearranged. We make rearrangements only in the mixed flowers bouquets. We guarantee the bouquet will look the same way as it looks in the picture, regarding illustration and size. Please note: We deliver the bouquets with the vase only in cases when it is indicated on our website.

What time will my order will be delivered?

The order will be delivered within the shop’s work day. Phone us and we will agree on a time and discuss any special wishes for your order. We guarantee a bouquet delivery to a wedding or funeral at the specified time. You can write additional information or instructions in the special field on the order form.

How will I know when my order has been delivered?

The INTERFLORA company guarantees the order will be delivered within the shop’s work day. The Customer Service Department will contact you in case we have a problem delivering your order. So, if you don’t get any messages from us, you can be assured your bouquet of stunning and fresh flowers has already been delivered to the recipient. If you know that the bouquet has not been delivered, contact us and inform about the delivery failure. Make sure you specify your order number when contacting us.

What happens if the recipient is not at home when the delivery is made?

The courier will leave a calling card and phone the recipient later. If the florist is unable to deliver the flowers and unable to reach the recipient within 24 hours after the first attempt of delivery, you will be informed either via phone or e-mail. In the absence of the recipient, the florist making the delivery is authorized to leave the flowers with a reliable third-party (e.g. a neighbour, receptionist, porter, funeral parlor, etc.) deemed suitable for passing on the flowers to the recipient. The same applies to additional items included in the delivery, accompanying card, gift article, etc..

How can I change my order?

Please inform us about any changes you would like to make as soon as possible. Due to the various time zones and public holidays in different countries, we only guarantee to make changes if we get notification at least 24 hours prior to the delivery date.

When can I contact the Customer Service Department?

Our Customer Service Department is available within the business day. Staff members will be glad to answer all your questions and help solve problems during our regular office hours. Delivery is not available in the afternoons on Saturdays, Sundays or public holidays. Orders will be delivered on the next business day.

How can I cancel my order?

If, for any reason, you wish to cancel your order, contact our Customer Service Department during our office hours or send us a message though our website. Make sure the number of your order is specified. Due to the various time zones and public holidays in different countries, we only guarantee to cancel an order if we get notification at least 24 hours prior to the delivery date.

What is the INTERFLORA quality guarantee?

The INTERFLORA network has one international guarantee for all bouquets. We assure you that every order will be done by professional florists, using the absolute finest quality products. We are responsible for our professionalism and excellent service.

Our guarantee includes same day delivery of bouquets arranged by our florists on time, fresh and perfect, for the price listed on our website or in the INTERFLORA shops.

Complaints must be made immediately after the delivery, no later than three business days. Complaints of quality will be settled in accordance with the relevant international standard system in the INTERFLORA network. Our Guarantee is your confidence in a quick delivery of special flower bouquets for people you love and care for, with the most beautiful carefully chosen flowers and the highest level of service.

How long do flowers stay fresh? How does one care for flowers?

Be sure to wash the vase, change the water and cut the stems every day to keep your flowers looking fresh longer. Use a flower preservative to help keep your flowers looking beautiful. Always keep your flowers at room temperature, away from direct sunlight and air-conditioning.

These are general flower care tips. You can find more detailed information about flower care on the Internet. Your flowers will stay fresh for approximately five days.

What is the delivery charge?

Delivery charges help us to process orders effectively and quickly, and do everything needed to deliver the flower bouquet to the receiver on time.

Confidentiality and safety guarantee.

The company INTERFLORA strictly respects the confidentiality of clients. We use the IP addresses of our visitors to notice possible malfunctions of www.INTERFLORA.ru and also for administration purposes.

Our website uses cookies in order to monitor current shopping basket statuses. Cookies do not contain personal information and are only an identification code that helps us find your information on the subsequent steps of your purchase. Information about your cookies are deleted 24 hours after you sign out. We do not share any personal information about our clients to third parties.

We use an order form to make orders of our products and services. Contact information from this form is used by us and our flower shops for order delivery and sending our client receipt confirmation. We also use this information to contact you, if necessary. This data is not used for information or other distribution by our company.

Your credit card number is not saved on our website. The number of your credit card is transferred only in the secure connection. Information is monitored in a later step by companies, which deal with data processing.

What if I forget my password?

Return to the home page, click “Member Club”, go to the “Password Reminder” tab and enter your e-mail address. Then click the “Email me my password” button and you will receive an email with your password.

How do I get and use a Interflora Gift Cards and vouchers?

You will receive Interflora Gift Cards after taking an active part in different promotional activities. Register in our Member Club and get the INTERFLORA Gift Card.

Each voucher has a gift card number, which you need to enter to get discounts. Read the information on gift cards or vouchers to be aware of discount expiration.